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Remote Technical Support

Please click on the Tech Support Icon for your device >
Instructions

1. A file will start to download, or you will be asked to   "run" or "save" the file, we recommend "save".

This file will start to download, by default it will usually be located in the "Downloads" folder.

2. Once the download is completed, go to the downloaded file and double click and "run". Sometimes a windows will popup once the download is finish, click "run" if this occurs.

NOTE: If Apple, this will ask you for your Administrators password to authorize.

Important: Any access requests must be accepted to allow the software to run.

3. Give technical support your ID and Password when requested.

When the remote session is over, close the application.

Note: On PC's and Mac's the app does not install any files.

Disclaimer

By requesting and accepting a remote session from a ALBA Tech Solution's (ATS) representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. ALBA Tech Solutions (ATS) does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the ATS support software or system performance.

ALBA Tech Solution's (ATS) recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with an ALBA Tech Solution's representative.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. ALBA Tech Solution's (ATS) will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

ALBA Tech Solution's (ATS) continuously undertakes to take the utmost care when in use of your computer. However, ALBA Tech Solution's (ATS) cannot guarantee that our service will resolve the problem remotely, as this may be a technical issue requiring an on-site call.
 Picture Download for Windows
PictureDownload for Apple Mac
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